Privacy Policy

This Privacy Policy explains how FixWave collects, uses, stores and shares personal information in connection with our home repair and maintenance guides and services. We focus on collecting only the information necessary to deliver services, improve content and manage bookings, while taking reasonable technical and organizational measures to protect your data. For questions, contact our privacy officer using the details below.

23-03-2026 FixWave, Business ID 16320141073, 734 Rode Road, Stafford Heights, QLD, 4032, Australia 734 Rode Road, Stafford Heights, QLD, 4032, Australia [email protected]

Definitions

This section defines key terms used in the policy to clarify what we mean by personal data, processing and services related to FixWave.

Personal data means any information that identifies or can reasonably identify an individual, such as name, contact details, address, payment information and booking history.
Processing refers to any operation performed on personal data, including collection, storage, use, disclosure, modification and deletion.
User means any visitor to fixwave.info or a person who uses FixWave services, including registered account holders and customers who book services.
Service refers to the home repair and maintenance guides, subscription offerings, booking systems and customer support provided by FixWave via our website and communications channels.
Cookies are small text files stored on a device to support site functionality, remember preferences and provide analytics. We use cookies to improve user experience and measure site performance.

Data Collection

We collect data directly from users, automatically via technology, and from third parties where necessary to provide services. The categories below explain what we collect and why.

Information You Provide

When you register, book a service or contact support, we may collect:

  • Name and contact details (email, phone number, postal address) required for bookings and communication.
  • Booking details, appointment times, property address and service preferences to schedule and fulfil work.
  • Payment information needed to process transactions through secure payment providers.
  • Photos or descriptions of repair issues you submit to help diagnose problems and provide accurate quotes.
  • Account credentials and profile information when you register for an account on fixwave.info.
  • Communications you send us, including messages, feedback and support requests.

Information Collected Automatically

When you use the website, certain technical data is collected automatically to operate and improve our services.

  • Device and browser information (device type, operating system, browser version).
  • IP address and approximate location for security and to show relevant local services.
  • Usage data such as pages visited, time on site and clicks to improve content and navigation.
  • Cookie identifiers and similar tracking technologies for preferences and analytics.
  • Error logs and performance data to detect and fix technical issues.
  • Referral data that indicates how you reached the site (search engine, link, campaign).

Third-Party Sources

We may receive information from trusted third parties to help provide and improve services.

  • Payment processors that handle transaction details for secure payments.
  • Analytics providers that supply aggregated usage and performance reports.
  • Partner suppliers and activity when coordinating parts and on-site visits.

Purposes of Processing

We process personal data for the following purposes to deliver our services effectively and responsibly.

  • To register and manage user accounts, bookings and subscriptions.
  • To communicate about appointments, service updates and relevant notices.
  • To process payments and manage billing.
  • To provide diagnostic support, repair estimates and tailored guides.
  • To improve website content, guides and user experience based on anonymised analytics.
  • To comply with legal obligations and respond to lawful requests from authorities.
  • To protect the security of our systems and users from fraud or abuse.
  • To communicate marketing offers when you have consented to receive them, including relevant local promotions.

Legal Basis for Processing

We rely on lawful bases such as contract performance, legitimate interests and consent when processing personal data.

Cookies and Similar Technologies

We use cookies to enable essential site functions, remember settings and gather analytics to improve FixWave.

Types include essential cookies, preference cookies, analytics cookies and marketing cookies used with consent.

Essential cookies enable core features. Preference cookies store settings. Analytics cookies help us understand usage. Marketing cookies tailor promotions if you consent.

You can manage cookie preferences through our cookie banner or via your browser settings. Disabling some cookies may affect site functionality.

Cookie Policy

Sharing Your Information

We share personal data only as necessary to provide services and as required by law, with safeguards in place.

  • Service providers who perform functions on our behalf (hosting, payments, communications).
  • Local activity and suppliers when coordinating parts, visits and quotes.
  • Analytics and marketing partners to measure and improve our services with aggregated insights.
  • Authorities or legal advisors in response to lawful requests or to protect legal rights.
  • Potential buyers or advisors in connection with a sale or reorganisation of the business.
  • Other parties with your explicit consent to share information.

International Transfers

Some service providers or partners may be located outside Australia. When transferring data internationally, FixWave uses contractual safeguards and security measures to protect your information consistent with applicable laws.

We implement safeguards such as data processing agreements, standard contractual clauses where appropriate, and technical controls to limit access and secure transfers.

Data Retention

We retain personal data only as long as necessary for the purposes described and to meet legal and business obligations.

Account information is retained while your account is active and for a reasonable period after closure to address disputes and legal obligations.

Communications and support messages are kept to fulfil service requests and for quality review, typically for up to 3 years unless longer retention is required by law.

System logs and analytics data are retained in aggregated or pseudonymised form for performance monitoring and product improvement.

You may request deletion of your personal data; we will evaluate the request in line with legal obligations and will remove or anonymise data where appropriate.

Security

FixWave applies technical and organisational measures to protect personal data against unauthorised access, loss or misuse. We continuously review controls and update practices to address new risks.

  • Encryption of sensitive data in transit and where practicable at rest.
  • Access controls and role-based permissions for systems that handle personal data.
  • Regular security reviews, monitoring and incident response procedures.

Your Rights

Depending on where you live, you may have rights over how your personal data is handled. You can contact us to exercise these rights.

  • Right to access: obtain a copy of data we hold about you.
  • Right to rectification: correct inaccurate or incomplete information.
  • Right to erasure: request deletion of personal data where permitted by law.
  • Right to restriction: ask us to limit certain processing activities.
  • Right to object: challenge processing based on legitimate interests or direct marketing.
  • Right to data portability: request a machine-readable copy of data you provided.
  • Right to lodge a complaint with a supervisory authority if you believe your rights have been breached.
  • Right to withdraw consent for processing activities previously based on consent, without affecting processing before withdrawal.

How to Exercise Your Rights

You have the right to request access to, correction of, or deletion of personal data we hold about you. To submit a privacy rights request, please contact our privacy team with a clear description of the information you are requesting and any proof of identity we may need to verify you.

[email protected]

We aim to respond to privacy rights requests promptly and typically within 30 calendar days of receiving a valid request. Complex requests or requests requiring additional verification may take longer; we will inform you if more time is required and explain the reasons.

GDPR and Data Subject Rights

FixWave respects the data protection rights of individuals covered by the EU General Data Protection Regulation (GDPR). If you are in scope for GDPR protections, you may exercise rights such as access, rectification, erasure, restriction, data portability and objection. We process such requests in accordance with applicable law and our internal procedures to ensure your personal data is handled responsibly.

  • Right of access — request a copy of personal data we hold about you and information about processing purposes.
  • Right to rectification — request correction of inaccurate or incomplete personal data.
  • Right to erasure (right to be forgotten) — request deletion of personal data where there is no lawful basis to retain it.
  • Right to restriction of processing — request suspension of processing while a dispute over accuracy or lawfulness is resolved.
  • Right to data portability — request a machine-readable copy of personal data provided to us for transmission to another provider where applicable.
  • Right to object — object to processing based on public interest, legitimate interests, or direct marketing where applicable.

If you believe your rights under the GDPR have not been respected, you may lodge a complaint with the supervisory authority in your country of residence. For residents of the European Union, contact information for your national data protection authority is available online.

Marketing Communications

We use contact details you provide to send service updates, offers, and helpful home repair tips. Communications are tailored to the services you express interest in and the properties or projects you manage. We will not send irrelevant or excessive promotional messages and we limit outreach to what helps you maintain and improve your home efficiently.

You can opt out of marketing messages at any time by using the unsubscribe link in emails, by replying STOP to SMS where applicable, or by contacting us at [email protected]. Unsubscribe requests are processed promptly; transactional messages about an ongoing service may still be sent where necessary to manage that service.

Children's Privacy

FixWave does not knowingly collect personal information from children under 13 years of age. If we learn that we have collected personal data from a child without appropriate parental consent, we will take steps to delete the data as soon as possible. If you believe we have information from a child, contact us to request removal.

Third-Party Links

Our site may contain links to third-party websites, tools, and services which are not operated by FixWave. These third parties have their own privacy policies and we encourage you to review them before providing personal data. We are not responsible for the content or privacy practices of external sites.

Changes to This Policy

We may update our privacy policy to reflect changes in our practices, legal requirements, or service offerings. When material changes occur we will post the updated policy on fixwave.info with the revised effective date. Continued use of our services after changes indicates acceptance of the updated terms.