General Terms

Eligibility

You must be legally able to enter into a binding agreement to use FixWave services. Use of certain features may require creating an account and providing accurate contact information.

Users must be at least 18 years old to create an account or to engage in paid services. If you are under 18, you may use publicly available content with parental supervision but should not register for accounts or purchase services.

You agree to use FixWave content and services lawfully, respectfully, and in a manner that does not infringe the rights of others or the security of the platform.

FixWave operates primarily in Australia and offers services appropriate for that jurisdiction. Access from other countries may be subject to local laws and availability of specific services.

Account Terms

Creating an account allows access to personalised features, saved guides, and management of paid services. You are responsible for maintaining accurate account information and securing your login credentials.

You are responsible for keeping account details current and accurate. Provide true information when requested and notify us promptly of any changes.

Keep your password confidential. If you suspect account compromise, change your password and notify FixWave immediately so we can take protective action.

Accounts are personal and may not be transferred or assigned without our written consent.

If your account is compromised or you notice unauthorised activity, contact us at [email protected] or by phone at +61448189568 so we can assist and contribute.

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or pose a security risk to the platform or other users.

Service Description

FixWave provides free and paid digital content including articles, step-by-step repair guides, checklists, and optional professional services. Content is intended to help homeowners make informed, practical repairs; it does not replace professional on-site assessments for complex or hazardous work.

We may modify or discontinue features of the site or services at any time. Changes that affect existing subscriptions will be communicated in advance where practicable.

We strive to keep the website available but may perform maintenance or face interruptions. We are not liable for temporary outages or delays in accessing content.

User Rules

When using FixWave, you agree to the following rules to maintain a safe, respectful community environment:

• Use content for lawful, non-commercial personal or business home maintenance purposes unless a commercial license is explicitly provided.
• Do not upload content that infringes intellectual property rights, is unlawful, or violates privacy of others.
• Respect other users and avoid abusive, defamatory or harassing behaviour in comments or submissions.
• Do not attempt to disrupt site operations or bypass access controls, including scraping or automated data collection without permission.
• Provide accurate and honest information when requesting services or submitting reviews.
• Follow local safety laws and building codes when acting on instructions sourced from FixWave content.
• Report content that appears fraudulent, dangerous or in breach of these terms to [email protected].

User Content

Users may submit comments, photos, project details and reviews. By submitting content you represent that you have the right to share it and that it complies with these terms.

You retain ownership of content you upload, but you grant FixWave a non-exclusive, worldwide, royalty-free license to use, display and distribute it to provide and improve services.

The license you grant allows us to publish your content across our website, newsletters and social channels in connection with the service and for promotional purposes.

You are responsible for the accuracy and safety of any instructions or claims you post. Do not post technical instructions or advice that could create risk of injury or property damage without clear, professional context.

We may remove content that violates these terms or is reported as harmful. If your content is removed you may request review by contacting [email protected].

Intellectual Property

All original content on fixwave.info, including logos, articles, images and guides, is protected by intellectual property laws and owned or licensed by FixWave. Unauthorized copying or distribution is prohibited except as expressly permitted.

• Do not reproduce site content for commercial sale unless you obtain a licence from FixWave.
• You may quote brief excerpts from articles for personal, educational or informational use with attribution to FixWave and a link to the original page.
• Requests for content licensing, syndication or bulk reuse should be directed to [email protected].

Paid Services

FixWave may offer paid digital products, premium guides, consultations or marketplace services. Paid services are subject to these terms and any additional terms provided at purchase.

Prices for paid services are displayed on the site at the time of purchase. We endeavour to keep pricing accurate; in the rare case of an error we will notify you and offer the option to proceed at the correct price or cancel.

Payments are processed through secure third-party payment providers. You agree to provide valid payment details and authorise charges for purchases, subscriptions and any applicable taxes or fees.

Subscription services renew automatically until cancelled. You can manage or cancel subscriptions via your account settings or by contacting support. Cancellation takes effect according to the billing terms displayed at sign-up.

Refunds are assessed on a case-by-case basis and refunds for digital goods may be limited. If a refund is appropriate under the circumstances, we will process it through the original payment method where possible.

You may cancel paid services or subscriptions at any time. Cancellation does not always result in immediate termination of access for the period already paid; details vary by product.

You are responsible for any taxes or duties applicable to purchases. We will collect taxes where required by law and display them during checkout.

We may change prices for services. Existing subscriptions will be subject to the pricing terms communicated at renewal.

If a payment fails, access to paid services may be suspended until payment is resolved. Repeated non-payment may result in account suspension.

Disclaimer

Content on FixWave is provided for general informational purposes and to support practical home maintenance tasks. It is not a substitute for professional advice where specialised skills, inspections or licencing are required. Always assess safety and compliance with local building codes before undertaking repairs.

Limitation of Liability

To the extent permitted by law, FixWave is not liable for indirect, incidental or consequential losses arising from use of the site. Our liability for direct losses is limited to the amount paid for the specific product or service giving rise to the claim, where applicable.

Third-Party Services

We may integrate third-party services, contractors or marketplaces into the FixWave experience. Those third parties are independent; their terms and policies apply to services they provide. FixWave does not control their actions and is not liable for third-party conduct.

Termination

We may suspend or terminate access to the site for breaches of these terms or illegal activity. Users may close their accounts at any time by contacting support.

Upon termination, access to paid features ceases and user content may be removed. Some information may be retained for legal, tax or security reasons as required by law.

Privacy

Use of FixWave is also governed by our Privacy Policy which explains how we collect, use and protect personal information. The Privacy Policy is incorporated into these terms by reference and can be found on fixwave.info/privacy.

Communications

By providing contact details you consent to receiving communications related to your account and the services you request. Marketing communications can be opted out of at any time as described in our privacy materials.

Changes to Terms

We may update these terms to reflect changes in our services or legal obligations. Material changes will be posted with a revised effective date. Continued use after changes indicates acceptance of the updated terms.

Governing Law

These terms are governed by the laws of Queensland, Australia. Disputes will be governed by local courts unless otherwise agreed between the parties.

Dispute Resolution

If a dispute arises, please contact us at [email protected] so we can attempt to resolve it informally. If unresolved, disputes will be subject to applicable dispute resolution procedures for the governing jurisdiction.